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Billing & Finance

Manage your Cleveland Clinic account. Find billing information and financial assistance, plus FAQs.
Planning a Visit?

Planning a Visit?

Is my insurance accepted at Cleveland Clinic?

We accept a wide variety of insurance plans at our main campus, community hospitals and family health centers.

Find Out if You Are Covered

What should I do before my visit?

Review our billing checklist to make sure you’ve covered it all.

Prepare for Your Visit

What are my rights against surprise medical bills?

Laws prevent providers from issuing surprise medical bills.

Read the Guidelines

How do I estimate how much my procedure will cost?

Want to know the cost of your upcoming surgery or exam? Try our cost estimator.

Get Started

Does Cleveland Clinic provide financial assistance?

Yes. Find federal eligibility guidelines and learn how to request help if you are not able to pay your bill.

See If You Qualify
Questions After Your Visit?

Questions After Your Visit?

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How do I understand what’s in my bill?

Not sure about what your insurance covers? Having a hard time figuring out your physician and hospital bill?

Understand My Bill
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How do I pay my bill?

Find out how to quickly pay your bill by mail, on the phone or online.

Payment Options
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How do I stop receiving bills by mail?

Eliminate the clutter of paper bills by signing up for MyChart paperless billing.

Paperless Billing
MyChart app displayed on mobile device.

What to Expect from Paperless Billing

As of Sept. 1, 2022, we’re moving to paperless billing. What does that mean? If you’re a MyChart user, you’ll automatically be switched over to this secure, convenient and eco-friendly way to get your bill. You will find and can pay your monthly statements in your MyChart account. If you’re not a fan of paperless billing, you can switch back to paper statements after Sept. 1 in your MyChart account in the MyChart Mobile App or on the MyChart website.

Learn More
Other FAQS

Other FAQS

What are my options if I’m not covered?

If your insurance is not accepted or you don’t have insurance, we can help.

Speak with a Patient Financial Advocate

How do I set up a payment plan?

We offer options for patients who need help paying their medical bills.


How do I find total costs of procedures during my upcoming hospital stay?

Learn more about the total costs incurred for different medical procedures at Cleveland Clinic.

Patient Price Lists

Where do I find a comprehensive list of hospital charges?

We provide comprehensive lists of charges for each of our hospitals.

Download Now

What’s observation care?

Learn more about what observation care is and what it means for your hospital stay.

Read more about observation care

How much does a COVID-19 test cost?

Find cost details from Cleveland Clinic for COVID-19 testing. Because health insurance coverage can change, please also check with your insurance company.

View COVID-19 Test Costs

How can I get help understanding if I'm eligible for Medicaid?

If you need help paying your medical bills, you may be able to get help through Centauri Health Solutions.


Why do I see charges for hospital services and professional services on my bill?

We’ll help explain this type of provider-based billing you’ll see on your bill.

Still Need Help? Speak With a Billing Representative

Still Need Help? Speak With a Billing Representative

Billing representatives are available for live chat Monday – Friday from 8 a.m. - 4:30 p.m. You may also contact Customer Service at 216.445.6249 or toll-free at 866.621.6385.

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